The BBC responded to my complaint about Sara Cox’s comments towards subtitles being shown at an English language screening of Bridemaids. It arrived at just after midnight this morning.

TO recap Sara asked for a discount because there were subtitles, wanted to put gaffa tape over her glasses to cover them up and told those who found her comments about subtitled screenings offensive  were ‘gob******’.

She has apologised through her agent (as reported in the Telegraph) but not on twitter to the many people she upset.

Ian Noon has written a really good blog post about it and recaps the main issues and concerns raised by Deaf people at the potential damage done by her comments.

The BBC have responded quite quickly and my complaint is going in their Audience Log which feeds back to BBC staff and Executives. Here it is…

Dear Ms Smith

Reference CAS-883115-YK2QHR

Thanks for contacting us.

I understand that you were unhappy with comments made on Twitter by Sara Cox regarding subtitled films as you found them to be offensive.

We can’t comment on Sara Cox’s messages on her own personal Twitter account.

The off-air (non-BBC) activities of our presenters should not undermine the public’s perception of the impartiality, integrity and objectivity of the BBC. We have strict guidelines which state the BBC’s policy in this area and include advice on maintaining impartiality; declaring conflicts of interest; acceptability of outside commitments; political activities; commercial, business and financial interests; personal benefits and commercial advertising.

I do however fully appreciate your disappointment with the comments therefore please be assured that I’ve registered your complaint on our audience log. This is a daily report of audience feedback that’s made available to many BBC staff, including members of the BBC Executive Board, channel controllers and other senior managers.

The audience logs are seen as important documents that can help shape decisions about future programming and content.

Thanks once again for taking the time to contact us.

Kind Regards

Claire Jordan
BBC Complaints