Archive for The future is Not Orange.
One Call Insurance implements SMS breakdown service for Deaf customers
Another great result to report One Call Insurance has listened to the complaints of Deaf customer Suzie Jones who complained of deaf discrimination when arranging car insurance.
They have sorted out her car insurance and immediately implemented an SMS contact number for Deaf/Hard of hearing customers contacting their breakdown service. A move that benefits everyone.
Suzie posted complaints on Facebook and Twitter and we picked up the story. It really...
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Category Digital Tags: @suziejones2010, Action on Hearing Loss, Deaf, Deaf discrimination, digital access, Facebook, Hard of Hearing, One Call Insurance, orange, Pesky People, social media, Suzie Jones Consultancy, The future is Not Orange., Twitter
Blogging about ORANGE – a result!
Blogging about my terrible treatment at Orange [see the The future is NOT Orange] got a fantastic result.
The press picked it up – both BBC Radio Shropshire and Shropshire Star.
The BBC journalist contacted Orange Executive Office in Darlington (they only deal with journalists or industry people) who then got in touch direct.
They read the Pesky People post and are looking for my letter of complaint (am I glad I blogged!).
Orange has...
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Category Blogs, Digital, Digital Discrimination Tags: BBC Shropshire, DDA, orange, Radio Shropshire, The future is Not Orange., Trading Standards
