Archive for Suzie Jones Consultancy
One Call Insurance implements SMS breakdown service for Deaf customers
Another great result to report One Call Insurance has listened to the complaints of Deaf customer Suzie Jones who complained of deaf discrimination when arranging car insurance.
They have sorted out her car insurance and immediately implemented an SMS contact number for Deaf/Hard of hearing customers contacting their breakdown service. A move that benefits everyone.
Suzie posted complaints on Facebook and Twitter and we picked up the story. It really...
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Category Digital Tags: @suziejones2010, Action on Hearing Loss, Deaf, Deaf discrimination, digital access, Facebook, Hard of Hearing, One Call Insurance, orange, Pesky People, social media, Suzie Jones Consultancy, The future is Not Orange., Twitter
Update: One Call Insurance refuses deaf driver cover
This post is an update that we received from Suzie Jone who maintains her view that
One Call canceled her car insurance because she is Deaf
despite being a driver of 30 years experience without any accidents.
Suzie is now in direct contact with their Marketing Department to resolve the issue.
One Call responded back to Suzie via the blog post to write (13 July 2011):
“One Call Insurance has been operating since 1995 and we have never refused...
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