Archive for One Call Insurance

SMK Foundation Awards – Pesky People features in Society Guardian article

Would you believe it has been nearly a year since Pesky People was a finalist in the SMK Foundation Awards 2010 (Consumer Action). The day of the awards ceremony I had to run between A11yLDN 2010 and the ceremony across London with a British Sign Language interpreter chasing after me. A lot has happened in that time with Pesky People and today is the 2011 awards ceremony and congratulation must go to all the 2011 finalists and awardees. Everyone deserves recognition and... 
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One Call Insurance implements SMS breakdown service for Deaf customers

Another great result to report One Call Insurance has listened to the complaints of Deaf customer Suzie Jones who complained of deaf discrimination when arranging car insurance. They have sorted out her car insurance and immediately implemented an SMS contact number for Deaf/Hard of hearing customers contacting their breakdown service. A move that benefits everyone. Suzie posted complaints on Facebook and Twitter and we picked up the story. It really... 
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Update: One Call Insurance refuses deaf driver cover

This post is an update that we received from Suzie Jone who maintains her view that One Call canceled her car insurance because she is Deaf despite being a driver of 30 years experience without any accidents. Suzie is now in direct contact with their Marketing Department to resolve the issue. One Call responded back to Suzie via the blog post to write (13 July 2011): “One Call Insurance has been operating since 1995 and we have never refused... 
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Refused car insurance because of Deafness

This morning via facebook Suzie Jones received a recorded delivery letter from One Call Insurance rejecting her application for car insurance. She has been driving without an accident for 30 years but although the letter doesn’t clearly outline the reason Suzie says she has been rejected because she is Deaf. In order to obtain a driving license you have to declare any ‘conditions’ to DVLA for approval. There are many Deaf people... 
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