Archive for Lost Property

@excessbaggage company deliberately deletes correspondance with customers from twitter

Yesterday I discovered my online conversation with @excessbaggageco on twitter has became one sided. I’m being portrayed as hassling them online. They have deleted a whole load of tweets in their timeline to me about my blog post Is this Excellent Customer Service? They have also deleted correspondance to @lspurdle. The only tweet in their timeline to me is their initial reply: It doesn’t reflect that they wrote this to me 10 days... 
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Is this excellent customer service?

When you lose something precious on a train and it is found by the train staff, handed into lost property at a train station you don’t expect to make three visits over two weeks of 20 odd miles each time and still not get it back or be threatened by arrest by the Manager on your latest visit for simply taking 3 pictures of their notice board including their charges (including daily +cover) to put in a complaint AND STILL NOT COLLECT what belongs... 
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