Archive for Job Centre Plus
Job Centre Plus contravenes it’s own guidelines on Deaf access
I’ve been informed today that @deafplanet’s benefits were stopped despite believing they had been reinstated and it all stems from a DWP failure to supply her with the right contact details see previous post Being Deaf is no excuse if you can’t phone you will lose your benefits.
The Job Centre Plus office in Leeds has stopped her benefits including Job Seekers Allowance, Housing Benefit and Council tax Benefit. She doesn’t...
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Category Digital Tags: Chris Greyling MP, Council tax benefit, Deaf discrimination, Equalities Act 2010, Housing Benefit, Job Centre Plus, Job Seekers Allowance, Secretary for State for DWP
Benefitscamp why it is important
Today #benefitscamp is taking place London hosted by the fab FutureGOV team.
It is important it provides a way fordisabled and deaf people, web developers, the providers (DWP) with a way of working together to find digital solutions that improve the system.founders from Nominet and NESTA will be there too to back up the best ideas.
Here’s my pennies worth:
An online portal / in house portal that you can ask questions about benefits in an easy...
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Category Blogs, Digital, Digital Discrimination, Digital Inclusion, Legislation Tags: #benefitscamp, DWP, FutureGOV, Job Centre Plus
Is the job centre failing it’s Deaf clients?
If you read the post about Janet (@deafplanet) a Deaf woman who’s benefit was cut for not attending an interview due to inability to contact them by phone (she’s Deaf and has no outgoing phine line to phone by minicom to Text Direct service.) For many d/Deaf people Text Direct is a lifeline offering text to speech operator who will relay the call. DWP routinely fail to offer email or sms numbers as an alternative contact in letters...
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Category Blogs, Digital Tags: benefits, Deaf, Deaf discrimination, DWP, DWP press office, Job Centre Plus