Archive for Birmingham New Street Station

@excessbaggage company deliberately deletes correspondance with customers from twitter

Yesterday I discovered my online conversation with @excessbaggageco on twitter has became one sided. I’m being portrayed as hassling them online. They have deleted a whole load of tweets in their timeline to me about my blog post Is this Excellent Customer Service? They have also deleted correspondance to @lspurdle. The only tweet in their timeline to me is their initial reply: It doesn’t reflect that they wrote this to me 10 days... 
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