Following on from Samantha’s post yesterday Doctor Who De Ja Vu there was an avalache of tweets showing that many other disabled people were facing similar problems in their attempts to secure tickets for the sold out Doctor Who oficial 50th Celebration.
The BBC have promptly agreed to investigate and address issues raised by Samatha as well as those we have passed on from twitter and emails we received. The event is being run by Single Market Event Ltd (who have also been alerted and been in touch with us). Online booking has been provided by Crowd Surge.
Access information to the event is available under FAQ’s but it is confusing and limited. ExCel where it is being held has this access information. In addition, we’ve have also been asked by the BBC to review the event in November.
So far disabled fans were:
- calling a box office number which is also the access line – the high volume meant many spent ages getting through as there was no dedicated access number to book carer tickets;
- resorted to booking additional full price tickets online when carers tickets are free – at £49+ booking fee (the BBC will refund anyone in this situation);
- buying the pricier Tardis tickets (£95) in order to secure the front row reserved seating they required to accommodate access needs for those with sight loss/hard of hearing (reserve seating is available for anyone who needs it without purchasing the Tardis tickets);
- ringing a 0844 premium number to arrange carers tickets (5p from BT lines and a wooping 40p/minute from a mobile). One person who contacted us said he’d rang 100 times including a number dropped calls before he finally got through;
- given limited information about access under FAQ’s and had concerns;
Samatha has collected all the tweets so far on Storify (all 116 of them):