It’s Samantha again, guest blogging, and this time, I want to share some really good news with Pesky People’s readers.
On Wednesday, an email arrived in my inbox which I found quite exciting…
It was this:
The reason I was excited?
No, it wasn’t because I like Mumford and Sons, and wanted to go (I do, and I did, but I can’t.) And I don’t care if you’re judging my music tastes, you already know I went to see Coldplay, so that ship has sailed ;-P.
I was excited by a few small words in the email:
“On Saturday 6th July, Mumford & Sons will be joined by a host of friends including Vampire Weekend, Ben Howard, Edward Sharpe & the Magnetic Zeros and more for what looks set to be an incredible day of music at Queen Elizabeth Olympic Park.
It’s sure to sell out – get your tickets quick.”
“Disabled access presale tickets are also available here.”?? What is this? What is this???
Regular readers will know the repeated battles I have had trying to get accessible tickets for music concerts. Could this be progress??
I quickly clicked the link, which led to this Ticketmaster page:
It looked promising. Could this be it? Could it be the Holy Grail of access to live music??!!
While the website itself wasn’t hugely accessible, there was an unusual amount of information available on there. A little box required you to click “more” and then scroll a bit, but it read:
“For each disabled customer attending, Live Nation request proof of disability to be sent to confirm their eligibility for a disabled access ticket. If you require a PA/companion to attend with you, you need to apply for their ticket separately. This can be done by filling out the registration form which you will receive in your email confirmation once you have booked tickets. With the registration form you can apply for access to our facilities and/or a free PA/companion tickets.
Should you need additional tickets for your party, these can be added to your order at the bottom of the review page. Anyone wishing to join you and your PA/companion require standard tickets ONLY“
Further down, there is more information:
“For Mumford & Sons, Hard Rock Calling, Wireless Festival and Electric Daisy Carnival London – Disabled customer tickets for these events are available to buy online, subject to availability. This will make booking tickets quicker and easier for our customers.
To purchase disabled customer tickets online, all you need to do is select the number of “Disabled Access Ticket(s)” you require (1 disabled access ticket per disabled customer). If you are unable to attend the event without the assistance of a PA/companion you can apply for their ticket separately. Details on how to apply are available in the confirmation email sent to you on completion of your order.
Should you need additional standard tickets, these can be added to your order at the bottom of the review page.”
This is huge progress. I’ll summarise how this is different to most of my ticket booking experiences.
The access information has been arranged and publicised prior to the tickets going on sale. It’s clear and available. No phoning 16 people!
Disabled customers have been included in the presale, not excluded.
Disabled customers can book online, like everyone else, or phone, like everyone else. No phoning somewhere with very restricted opening times.
They require proof of disability after they let you book, not before (often, by the time you send proof and get on the “access list”, the gig has sold out).
You can request a free PA ticket, it’s clear how to do this, and it can be done after you buy your ticket. They’ll email you the form with your confirmation.
You can book for your friends in the same booking! They let you have friends!! Maybe you’ll even be able to sit with them!
- Most importantly, it looks like this isn’t a one off! The information makes it clear that these arrangements are in place for FOUR different events.
Anyone who has followed my battles for accessible tickets will know how different this is to the usual experience.
I’m gutted I can’t make this date, not just because I really like the band, but I would really have liked to have booked online and seen the process through, to see how well it works.
I’m really pleased to see some change in this industry regarding disabled access. Could it be that being Pesky is paying off??
Regardless of the cause, this provoked a big grin from me, and I hope we’ll see more of the same. Change… …and it seems not a moment too soon. 😀
Congratulations LiveNation and Ticketmaster!