Archive for October, 2012

@excessbaggage company deliberately deletes correspondance with customers from twitter

Yesterday I discovered my online conversation with @excessbaggageco on twitter has became one sided. I’m being portrayed as hassling them online. They have deleted a whole load of tweets in their timeline to me about my blog post Is this Excellent Customer Service? They have also deleted correspondance to @lspurdle. The only tweet in their timeline to me is their initial reply: It doesn’t reflect that they wrote this to me 10 days... 
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Love Film, Hate LOVEFiLM

Hello, this is my first ever blog, on any topic, so I’ll start by briefly introducing myself. My name is Matthew Palmer and I am 32 years old. This blog concerns my partner who is hard of hearing. She has reduced hearing in both ears. One of the ways we relax in the evening, is, like millions of people, watching a bit of TV or a film. So we would get the seven year old into bed, then have a quick look at the Sky TV guide. Now credit to Sky,... 
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