Archive for September, 2012

Is this excellent customer service?

When you lose something precious on a train and it is found by the train staff, handed into lost property at a train station you don’t expect to make three visits over two weeks of 20 odd miles each time and still not get it back or be threatened by arrest by the Manager on your latest visit for simply taking 3 pictures of their notice board including their charges (including daily +cover) to put in a complaint AND STILL NOT COLLECT what belongs... 
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