When you go out for the day what is it that stands out for you?
Following on from comments on the Home of Metal post – is it the company, the location, your experience? We all want to store happy memories of a grand day out.
You pay for it so why not? What if in a theatre your carer is seated away from you (meaning you can’t be assisted when you need help). What if you are forced to pay double to go to an event so you have a carer to support you as Valerie told us below, for her it is the only way she can go out. This is commonly ‘blamed’ on the ticketing policies of commercial event promoters and it is perfectly legal.
Or you arrive only to find you can’t get in as there is no wheelchair access despite it being clearly stated on their website it is fully accessible – as one visitor to a museum (in the West Midlands) found out last year.
We all want good customer service and that includes Disabled people.
Valerie Wood in Glasgow emailed us this picture of her one woman protest on 11 April 2011 at Glasgow Pavilion over their ticket policies where disabled people with carer were being charged full price twice. It reads:
“Protest for Fairer Access – I could only come tonight thanks to to the 2 for 1 deal. The Pavilion’s policy is to charge wheelies (wheelchair users) TWICE if we need a care worker. For the Drifters in Oct (2010) YOU would pay £25 I’d have to pay £48. If you agree this is unfair please tell management. They don’t listen to me!”
This was a last resort for Valerie – talking to management and email correspondence got her nowhere so she took it public. She told us that the Manager: ” leaned into me in an intimidating way to furiously spout at me… “If you don’t like our policy, then you don’t have to come !”
Get the access right and you create a unforgettable experience as I did at Regents Park Open Air Theatre in September 2010. My first ever Stagetext (open captioned) performance of ‘Into the Woods’ – a Sondheim production. I spent the entire time spellbound, it was magic! I followed every word and song (a wasp nearly flew into my mouth I was in such awe).
Good access and good customer service works every time.